Accessibility statement

How binding this is

We give this statement voluntarily. The Austrian Accessibility Act has applied since 28 June 2025 to online retail, but exempts micro-enterprises for services. We currently fall under this exemption. We follow the recognised rules anyway, because they make sense, not because an authority requires it. The standard is the Web Content Accessibility Guidelines, version 2.2, level AA.

What is in place today

• Every page states its language. German, English, Dutch, French, Spanish, Italian, Portuguese and Polish appear as a language tag in the page head, so a screen reader pronounces things correctly. The legal texts remain German and are explicitly marked as German on pages in other languages, rather than being read out as if they were English.
• Tap targets are large enough. On a phone, every main control (buttons, the main navigation) measures at least 44 pixels; on a desktop, at least 24. The 24 is not a rough guess but the floor set by WCAG 2.2 (criterion 2.5.8); it applies regardless of whether someone points with a mouse, a finger or head tracking. One named exception is below.
• No consent window, no advertising banner, no autoplay. Nothing lays itself over the page when it opens and has to be dismissed first. This is pleasant for everyone and, for people using a screen reader, the difference between usable and unusable.
• The report is text, not an image. A report can be read aloud, enlarged and searched. The PDF version also contains real text, not photographed pages.
• Readable type and calm colours. The site works with a fixed set of colour and type values maintained in one place; an automated test flags it if a value that does not exist is used anywhere.

What is not yet accessible today

We know about these points and write them down rather than staying quiet about them:

• The floor plan editor and the spatial 3D model assume sight and a pointing device. Drawing with the keyboard alone is not possible. Anyone who cannot use these tools loses nothing from the actual report: both are extras, and the analysis runs completely without them.
• The map on the "Location" tab is an image-based map. The important statements it carries, namely distances, surroundings and location risks, also appear as text in the report, but the map itself cannot be read aloud.
• There is no independent audit report. The points above have been checked by us and measured in the browser, not confirmed by an audit body. We therefore do not claim confirmed conformity.
• Plain language and sign language are not offered. We do deliberately write in short sentences and without jargon; technical terms are explained in the glossary.
• The narrow service bar in the header (audit note, contact, language choice) is 32 pixels tall on a phone, not 44 like the other controls. That is still clearly above the WCAG minimum of 24 pixels, but below our own stricter 44-pixel target for main controls. Kept deliberately narrow so these rarely used links do not bloat the header.

If you run into a barrier

Write to us at office@scanmyhome.de and tell us which page and which obstacle. We reply on working days, usually within one business day, and tell you honestly whether and when we can fix it. If you need information from a report that you cannot technically access, we will give it to you another way, for example as a plain text file or over the phone.