Terms of use

1. Subject matter and contracting party

Scan my Home provides software-based analyses and indications about properties. Your contracting party is the operator named in the legal notice. Use is subject to the following terms. Conflicting terms proposed by the user do not apply unless we have agreed to them in writing.

2. No advice, no warranty

The results are information and orientation. They do not replace a sworn valuation, a site visit, or legal, tax or investment advice. We give no warranty for accuracy, completeness or currency. You make decisions on your own responsibility.

Part of the results is produced with the help of language models. Such models can be wrong, even convincingly so. Check every figure and every legal statement you intend to rely on against the source given. Where a statement is not backed by a source, the report says so explicitly.

3. Account, conclusion of contract and contract language

Using the service requires an account with a valid email address. You must be of legal age and have full legal capacity. Keep your login details secret; if you suspect someone else is using your account, change your password and let us know.

Showing the services on the website is not yet an offer. The contract for credit is concluded when you complete the payment process and we confirm the payment. The contract for an individual analysis is concluded when you confirm the start in the tool; your price is deducted from your credit at that moment.

The contract language is German. We do not separately store the contract text for you, but you can call up, print and save this page at any time. You receive an invoice for every payment, which stays available in your account.

4. User obligations

You warrant that you only submit data and documents you are authorised to use. Abusive or unlawful use is prohibited. In particular, the following are not permitted: automated scraping of the website, circumventing access or quantity limits, attempts to access other people's accounts, and using the service to deceive third parties.

5. Values and figures

All figures are deliberately estimated conservatively. For a purchase, the market value additionally carries a fixed safety discount; for rent and letting, the local market rent applies without a discount. They represent a reasoned estimate, not a guarantee of an achievable price or an achievable rent.

6. Fees, credit and cancellation

A report is paid for individually. The standard analysis costs 29,99 €, the full bank-grade assessment 39,99 €, each a one-off charge per report and including 20% VAT. There is no subscription and no minimum term.

Payment is made from credit you top up in advance. The credit is tied to your email address and does not earn interest. It is a means of payment for our services, not a bank account: we do not pay it out in cash and do not convert it into another means of payment. Your right to a refund is unaffected by this. You get back any unused credit, without giving a reason and without a deadline; the details are on the refunds page. When you start an analysis the relevant amount is deducted from your credit. If the credit is not enough, the analysis does not start.

Topping up credit does not yet deliver anything. Your right of withdrawal therefore remains in place as long as the credit is unused. When you start an individual analysis we explicitly ask whether we may begin immediately, and tell you at the same time that your right of withdrawal ends once the report is fully produced. No analysis begins without this confirmation. The details are in the right of withdrawal.

If an analysis fails for a reason you are not responsible for, the deducted amount is credited back to your balance. When you get money back and when you do not is set out on the refunds page. The prices shown on the pages are net prices; VAT applicable in your country is added. If you order as a consumer, the gross amount is the one that applies. You always see the total amount to be charged before you pay.

7. Your rights to the finished report

Your documents remain yours. We only evaluate them to create your report. For the evaluation we transmit them to the service providers this requires, and only for that purpose. Which providers those are is named in the privacy policy. We do not pass them on to anyone else, and they are never sold.

You receive a simple, unrestricted in time and place right to use the finished report for your own purposes. You may store it, print it and pass it on to the people involved in your project, for example a bank, an accountant, an agent, a co-buyer or family. Not permitted is commercial resale of the report as a product of your own, and removing the attribution of its origin. If you use it professionally with your own customers, please point out that it is a software-generated assessment.

The website itself, its texts, data collections and the software remain our property, or that of our licensors.

8. Availability and maintenance

We aim for continuous operation but do not owe any particular level of availability. The service may be briefly interrupted for maintenance, security updates and further development; we schedule planned work outside peak times where possible. If the service fails while a paid analysis is running, the amount is credited back or the analysis is repeated.

9. Suspension and termination

You can delete your account yourself at any time; on request we refund any unused credit. We can suspend or terminate an account if clause 4 is breached, if payments are charged back, or if abuse is suspected. If we suspend an account through our own fault, we refund unused credit. We do not stop offering the service without warning: should operations end, you receive at least 30 days' notice beforehand so you can secure your reports, together with any unused credit.

10. Warranty and liability

Consumers have the statutory warranty rights. If a report is unusable because we made a mistake, we correct it or refund the price; the cases are set out on the refunds page.

Beyond that we are liable without limit for intent and gross negligence. For slight negligence we are liable only for breach of material contractual obligations and limited in amount to the foreseeable loss, at most the amount you paid for the affected analysis. Liability for personal injury and under product liability law is unaffected. Liability for business decisions you make based on the results is excluded; the assessment does not replace a site visit or an expert valuation.

We are not liable for events outside our control, such as the failure of an upstream service, network disruptions or official orders, for as long as the event continues.

11. Changes to these terms

We may change these terms if the service, the legal situation or the circumstances change. We will inform you at least 30 days beforehand by email to your account address. If you do not object before the change takes effect, the new terms are treated as accepted; we point this out explicitly in the message. If you object, we can end the contract at the same point in time and refund unused credit. Any analysis already started is always governed by the version in force when it started.

12. Governing law, jurisdiction and dispute resolution

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in another state of the European Economic Area, the mandatory consumer protection provisions of your country of residence remain unaffected, and you can also sue us, and be sued, at your place of residence. For businesses, the exclusive place of jurisdiction is the operator's registered seat.

We are not obliged to take part in proceedings before a consumer arbitration board; where you can turn as a consumer free of charge regardless is stated in the legal notice.

13. Final provisions and contact

Should any provision be invalid, the rest remains valid. Send questions about these terms to office@scanmyhome.de.